Returns & Refunds
Preisol's Commitment to Your Satisfaction
At Preisol, we are dedicated to delivering products that significantly alleviate your hand pain and discomfort. We stand by the effectiveness of our offerings and suggest giving them a try for at least 14 days before contemplating a return. If, after this period and within our 60-day money-back guarantee, you find yourself unsatisfied with your purchase, please don’t hesitate to reach out to us at support@preisol.com.
Cancellation Policy
We understand that plans can change, which is why we allow for order modifications or cancellations within 24 hours of your purchase. Beyond this window, fulfilling your request might be challenging as your order would have progressed to the processing stage. Rest assured, if you cancel within the allotted 24 hours, your refund will be processed within the next 7 business days.
60 Day Money Back Guarantee
If, for any reason, you are not completely satisfied with your product, you have 60 days from the day of receipt to return it for a full refund. To be eligible for a refund, please ensure that the item is in good condition, and it must be in its original packaging.
To initiate a return, please contact us at support@preisol.com and follow the instructions of our customer service specialist. Once your request is approved, you will receive a confirmation email with shipping instructions. All refunds will be processed through the original payment method used during checkout.
You are responsible for the cost of shipping the returned item back to us. We recommend adding tracking to the shipment. Please keep your tracking number until the refund process has been finished.
To return your items, please email support@preisol.com with your order number and return instructions will be provided.
AM I ELIGIBLE TO RETURN THE PRODUCTS?
Yes, you can return your products within the 60-day period covered by our money-back guarantee. Please follow these instructions:
- Contact our customer service by email at support@preisol.com
- Follow the instructions of our customer service specialist.
- Once your request is approved, you will receive a confirmation email with shipping instructions.
Damaged Items
Our products are meticulously packed to ensure they reach you in perfect condition. An item is deemed damaged if it arrives with defects or is physically broken. Please note that damage to the packaging during shipping, such as dented boxes, does not qualify as product damage.
Should you receive a damaged item, report it to us within 72 hours of delivery by emailing support@preisol.com, attaching clear photos of the damage. We will assess the situation and determine if you qualify for a complimentary replacement. Please understand that we do not offer refunds, replacements, or accept returns for items damaged through regular use, wear and tear, or misuse.
Shipping and Delivery
While we strive for prompt delivery, we cannot be held accountable for shipping or delivery delays beyond our control, including those caused by couriers, customs, or unforeseen shipping issues. For any delivery-related concerns, please contact the courier directly. Preisol is not liable for lost, stolen, or delayed packages.
Please be aware that we reserve the right to update this Return & Refund Policy at any time. It is your responsibility to review the latest version of this policy before making a purchase and using our products. By purchasing and using Preisol products, you are expressing your agreement to this Return & Refund Policy.
How can I return the items?
Instructions for shipping the items you wish to return will be included in the email you received after submitting your return request.
*Note: The customer is responsible for the return or exchange shipping costs, while we cover the shipping costs for replacement items. It is the customer's responsibility to ensure that the return is successfully delivered to our warehouse.
How quickly will I get my refund?
Once our team has inspected the product, you will receive an email confirming whether your refund request has been approved or rejected. The items must be in good condition and all manuals and accessories must be included.
Late or missing refunds
If you have not received your refund yet, please follow these steps to resolve the issue:
- Check your bank account to make sure the refund hasn't been credited yet. 2. Contact your credit card company, as it may take some time for the refund to officially post. 3. Contact your bank, as there is usually a processing time before the refund is posted. If you've followed these steps and still haven't received a refund, please feel free to contact us.